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If you
feel that this company is
not abiding by its posted
privacy policy, you should
first contact
privacy.admin@carrier.com
This policy covers how
Carrier Corporation collects
and treats information
received via its web site.
Such information may include
information like your name,
address, email address, or
phone number, and other
personal indicia.
This policy does not apply
to the practices of
companies that Carrier
Corporation does not own or
control, or to people that
Carrier Corporation does not
employ or manage. In
addition, certain Carrier
Corporation associated
companies such as United
Technologies have their own
privacy statements which can
be viewed by clicking on the
links.
Information Collection and
Use
Carrier Corporation will not
sell, share, or rent this
information to others in
ways different from what is
disclosed in this statement.
Carrier Corporation collects
information from our users
at several different points
on our web site.
Registration, Become a
Dealer and Contact Forms
Some portions of the web
site may request that a user
complete a registration
form. A user has the option
to register at the
www.carrier.com
web site for personalized
service (site registration)
and must first complete the
registration form. During
site registration a user is
required to give their
contact information (such as
name and email address, and
may select areas of
interest). This information
is used to contact the user
about the services on our
site for which they have
expressed interest and to
personalize their future
visits.
A user also has the option
to register their products
via the web sites (product
registration).
During product registration
a user is required to give
their contact information
(such as name, address, and
email address) and the model
and serial number of the
product being registered.
Optional demographic
information may also be
collected.
A user has the option to
submit a question or concern
via the web sites using a
customer service / contact
form. The user is
required to provide name and
email address and contact
information so that we can
answer their question or
request. Also, the customer
service / contact form may
also be routed to our 3rd
party service provider,
Alert Communications, who
assists Carrier Corporation
in answering customer
requests from our web sites.
A user has the option to
request that Carrier contact
them regarding how to
become a Carrier dealer
on the
residential.carrier.com web
site. The user is required
to provide name, email
address and other contact
information so that we can
respond to their request.
Site registration, product
registration, become a
dealer, and customer
service/contact form
information is collected by
Carrier Corporation. An
automatic email confirmation
is sent to the user when
they submit each of these
forms (except the feedback
form).
Cookies
A cookie is a piece of data
stored on the user's machine
containing information about
the user. By having our site
set a cookie the user would
not have to enter their
personal information more
than once, thereby saving
time while on our site. If a
user rejects the cookie,
they may still use our site.
The only drawback to this is
that the user will be
limited in some areas of our
site; for example, the user
will not receive
personalized service.
Cookies also enable us to
track and target the
interests of our users to
enhance their experience on
our site.
Log Files
We use IP addresses to
analyze trends, administer
the site, track user's
movement, and gather broad
demographic information for
aggregate use. Log files
capture the cookie ID and IP
address but are not linked
in the web traffic analysis.
Sharing
We will share aggregated
demographic information with
our partners. This is not
linked to any personal
information that can
identify any individual
person.
We use an outside shipping
company to ship product
orders, and a credit card
processing company to bill
users for products, and an
outside company to provide
on-line financing
application and approval for
some of our products. These
companies do not retain,
share, store or use
personally identifiable
information for any
secondary purposes.
We partner with other
parties to provide specific
web related services. When
the user uses these services
on our web site, we will
only share names, or other
information that is
necessary for the third
party to provide the
service. Services include
online surveys, search,
dealer locators, "contact
us" or "customer service"
forms. These parties are not
allowed to use personally
identifiable information
except for the purpose of
providing the requested
services.
Employment
You may submit your on-line
employment resume
in any of three ways. From
our employment section, your
email to
great.jobs@carrier.utc.com
will email your information
directly to Carrier
Corporation. If you use our
"Job Listings" or "U.S. Job
Openings" links, you will be
linked to the job site
listing of Carrier
Corporation job openings.
Also, you may choose to
"Apply on-line" to one of
our jobs by logging into the
appropriate job site.
Orders
When you place an order for
promotional merchandise,
Carrier automatically
redirects you to our
suppliers' web sites. These
suppliers provide the
storefront services and you
become a customer of these
respective suppliers. Please
refer to the suppliers'
privacy policies for
complete details.
Links
Carrier Corporation's web
sites contain links to other
sites. Please be aware that
Carrier Corporation is not
responsible for the privacy
practices of such other
sites. We encourage our
users to be aware when they
leave our site and to read
the privacy statements of
each and every web site that
collects personally
identifiable information.
Surveys
From time-to-time our site
requests information from
users via surveys.
Participation in these
surveys is completely
voluntary and the user
therefore has a choice
whether or not to disclose
this information.
Information requested
includes user information
(email address, such as
visitor or customer type,
reason for purchase) and
demographic information (zip
code, age level). Survey
information will be used for
purposes of monitoring or
improving the use and
satisfaction of this site,
and better understanding
customer demographics.
Security
This web site takes
stringent precautions to
protect our users'
information.? When our
registration/order form asks
users to enter sensitive
information (such as credit
card number), that
information is encrypted and
is protected with encryption
software, SSL (Secure
Sockets Layer).
While we use SSL encryption
to protect sensitive
information online, we also
have stringent protection
policies for protecting user
information off-line. All of
our users' information, not
just the sensitive
information mentioned above,
is restricted in our
offices. Only employees who
need the information to
perform a specific job (for
example, our billing clerk
or a customer service
representative) are granted
access to personally
identifiable information.
Furthermore, employees are
kept up-to-date on our
security and privacy
practices. Any time new
policies are added, our
employees are notified
and/or reminded about the
importance we place on
privacy, and what they can
do to ensure our customers'
information is protected.
Finally, the servers that we
store personally
identifiable information on
are kept in a secure
environment.
If you have any questions
about the security at our
web site, you can send an
email to
privacy.admin@carrier.com.
Supplementation of
Information
In order for Carrier
Corporation to better
understand customer
demographics, it is
necessary for us to
supplement the information
we receive with information
from 3rd party sources. In
order for Carrier
Corporation's web site to
enhance its ability to
tailor the site to an
individual's preference, we
may combine information
about the purchasing habits
of users to create an
aggregated segmentation of
information.
Newsletter and Special
Offers
We send users who register
at Carrier Corporation site
or register their products a
welcoming email to confirm
their registration.
Registered customers may
elect to receive information
on products, services,
announcements and special
offers. Out of respect for
the privacy of our users we
present the option to not
receive these types of
communications. Please see
our Choice/Opt-in section
below. Users who have
provided personal
information on Carrier
Corporation web sites may
occasionally be contacted
with product offers if they
have elected to receive this
information. We will
communicate with the user to
provide requested services
with regards to issues
relating to their requests
via email or phone.
Also, a user can elect to
have us send them an email
when a particular
out-of-stock product later
becomes in stock and
available for purchase at
www.buy.carrier.com.
The user must provide their
email address for this
service. Carrier Corporation
will save the email address
and send the user a one-time
email as requested, when the
product next becomes in
stock.
Correction/Updating Personal
Information
If a user's personally
identifiable information
changes (such as a zip code
or phone number), or if a
user no longer desires our
service, we will endeavor to
provide a way to correct,
update or remove that user's
personal data provided to
us. This can be done on-line
by updating the Carrier Site
Registration Form. Product
Registrations may be updated
at the Carrier Product
Registration Form, the
Bryant Product Registration
Form or the Payne Product
Registration Form if
previously submitted. Or you
can send us a message, by
calling or writing Customer
Service.
Choice/Opt-in
Our users are given the
opportunity to 'opt-in' to
having their information
used for purposes directly
related to our site at the
point where we ask for the
information. Our site
registration, product
registration, literature
request and customer contact
forms (on
www.carrier.com,
www.residential.carrier.com
and
www.buy.carrier.com)
have 'opt-in' boxes so that
users can select to receive
product offers or
information if they desire.
Users may update their site
registration, product
registration, or customer
service selections including
the 'opt-in' selection at
www.carrier.com
at the
following links: Register
Your Product, or by
contacting Customer Service.
Users may also update their
'opt-in' choices at the
Bryant Product Registration
Form or the Payne Product
Registration Form.
If redirection to an
external site is required,
users of our site also
receive a pop-up window to
alert them that they are
visiting an external site
and their information is
being collected by an
outside party. We do this so
our users can make an
informed choice as to
whether they should proceed
with services that require
an outside party, or not.
Notification of Changes
If we decide to change our
privacy policy, we will
prominently post those
changes on our web site so
our users are always aware
of what information we
collect, how we use it, and
under circumstances, if any,
we disclose it. If at any
point we decide to use
personally identifiable
information in a manner
different from that stated
at the time it was
collected, we would notify
users by way of an email or
by a prominent notice on the
web site. Users will have a
choice as to whether or not
we use their information in
this different manner. We
will use information in
accordance with the privacy
policy under which the
information was collected.
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