FAQs...

[back to The company]


    
Q: My air conditioner isn't working?
A: Check fuses or circuit breakers. Also check that it is plugged in. Click here to understand more about your room aircon.

[back to top]

    
Q: My air conditioner isn't cooling properly?
A: Generally speaking, most cooling problems are related to clogged filters. Also, when the temperature outside is over 35oC, your air conditioner will appear not to be cooling properly. This is because your air conditioner is only designed to bring a room down to a certain temperature. Click here to understand more about your room aircon.

[back to top]

    
Q: Do some air conditioning units use CFC's? 
A: Carrier's air conditioning units use the refrigerant, R-22, which is HCFC not CFC.

[back to top]

    
Q: What should I do if refrigerant is leaking out of my air conditioner? 
A: Turn OFF your air conditioner immediately and call your service dealer.

[back to top]

    
Q: Do I have to cover my air conditioner when it rains? 
A: No. Your air conditioner is designed to be exposed to rain and sunshine. Click here to understand more about your room aircon.

[back to top]

    
Q: At what temperature should I set my air conditioner? 
A: There is no absolute answer. The answer is the temperature at which you feel most comfortable. Click here to understand more about your room aircon.

[back to top]

    
Q: What should I do in preparation for summer? 
A: Join the maintenance program and have your unit checked each year before the summer. Remember to keep the air filters clean. Click here to understand more about your room aircon.

[back to top]

    
Q: How often should I change the air filter? 
A: Examine the filter every month in the summer. Replace it when it is too dirty and significantly impairs the air flow. Click here to understand more about your room aircon.

[back to top]

    
Q: Tell me something about Carrier's after sales service? 
A: Carrier Hong Kong Limited provides a one year warranty to every room air conditioner from the date of purchase. Within the warranty period, parts necessary for repair will be provided at no charge against manufacturing defects. Any question, pls call our service centre at 2603 2222. Click here for more information on aftersales service.

[back to top]

    
Q: What is BTU? 
A: A professional term rating an air conditioner. BTU stands for British Thermal Unit - the quantity of heat required to raise the temperature of one pound of water one degrees Fahrenheit.

[back to top]

    
Q: What is a window-split type air conditioner?
A: A window-split unit is similar to a regular split unit except for the size of the outdoor unit. The size and outlook of the window split outdoor unit is similar to a small window type air conditioner. It can be easily fitted and installed on the pre-built concrete slab of any window bay. Click here to Carrier's window-split products.

[back to top]

    
Q: What is EER? 
A: Energy Efficiency Rating(EER) is used to measure the efficient of room air conditioner. The higher the rating, the higher the efficiency. 

[back to top]


[back to The company]

 

United Technologies Corporation  |  Carrier Worldwide  | Contact us  |

Copyright ?2000 Carrier Hong Kong Ltd. All Rights Reserved.