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Personal Information
Collection Statement
Carrier Hong Kong Limited
(the “Company”, “us”, “we”)
recognizes the importance of
your privacy and maintaining
the confidentiality of your
personal information. This
Personal Information
Collection Statement applies
to all products and services
provided by us. This
Personal Information
Collection Statement is
governed by and observes the
requirements of the Personal
Data (Privacy) Ordinance
(Cap.486). (“Ordinance”)
In order to provide
pre-sales and after sales
service, products promotion
and other relevant services,
the Company may collect your
personal information,
including without limitation
to your name, address,
telephone, Fax No. and / or
email address (“Personal
Data”).If you provide any
personal data to us, you are
deemed to have authorised us
to collect, retain and use
your Personal Data for the
following purposes:
1)
Processing your application
for services:
2)
Providing products /
services to you;
3)
Providing on-site
installation, commissioning,
maintenance, repair and
relevant services by the
engineers;
4)
Conducting customer, product
and service surveys,
statistics, and study;
5)
Direct marketing of products
and services subject to the
requirements of the
Ordinance;
6)
Handling customer complaints
and inquiries; and
7)
Matters directly related
thereto.
In the event that you do not
provide any relevant data,
we may not be able to
provide you with the sales,
after-sales, maintenance,
repair or relevant services
regarding our products and /
or services.
You further agree that we
may disclose your Personal
Data to the following
entities or individuals to
provide the after-sales
service, maintenance, repair
or other relevant services
in relation to our air
conditioning products:
1)
The affiliated companies of
Carrier;
2)
Any agents, contractors or
service provides who provide
services to the Company in
connection with the
operation of our business;
and/or
3)
Any person who owes a duty
of confidentiality to
Carrier.
Pursuant to the Personal
Data (Privacy) Ordinance,
you have the right to check
whether we hold personal
data on you, to obtain a
copy of that data and to
contact any inaccurate data.
If you wish to access or
correct your personal data,
please contact our data
protection officer at in
writing and the written
request should be addressed
to: Data Protection Officer,
Air Conditioning Customer
Service Department, Carrier
Hong Kong Limited, 10th
Floor, Octa Tower, 8 Lam
Chak Street, Kowloon Bay,
Hong Kong. (Please specify
your name, address and the
contact No.). In accordance
with the terms of the
Ordinance, we reserve the
right to charge a reasonable
fee for the processing of
any such data access
request.
The Company will use your
name, telephone No.,
residential address, and
email address, to provide
you the market promotional
information and/or direct
marketing materials in
relation to our products /
services. Such goods and
services will include our
air conditioning products,
spare parts, sales,
after-sales services,
maintenance, repair and
other relevant services.
If in the future you no
longer wish to receive any
promotion information of
direct marketing of the air
conditioning equipment and
services of the Company,
please send an email to
[email protected];
or send a letter in writing
to: Data Protection Officer,
Air Conditioning Customer
Service Department, Carrier
Hong Kong Limited, 10th
Floor, Octa Tower, 8 Lam
Chak Street, Kowloon Bay,
Hong Kong.
(Please state your
name, address, contact
number and "Do not wish to
receive direct marketing
information").
We will renew our
record, and stop using your
personal data or records for
direct marketing after
receipt of your instruction.
Processing of such requests
will be free of charge.
If
there is any discrepancy
between the English and the
Chinese version of this
statement, the English
version shall prevail.
個人資料收集聲明
開利
(香港)
有限公司(“本公司”)尊重閣下的私隱權，並竭力維護閣下個人資料得到保密。本聲明適用於所有本公司的產品及服務。本聲明受《個人資料（私隱）條例》（以下簡稱“條例”）的規管並符合其有關規定。
為不時向閣下提供本公司空調設備的售前和售後服務、產品推介及相關之服務，本公司或會收集閣下的個人資料，主要包括姓名、聯絡地址、聯絡電話、傳真號碼和/或電郵地址等（“個人資料”）。假如閣下提供任何個人資料予本公司，將被視為授權本公司收集、保留及使用閣下之個人資料，用作以下用途：
1)
處理閣下的服務申請；
2)
為閣下提供產品和服務;
3)
安排技術人員上門安裝、啟動、保養、維修及有關服務；
4)
進行客戶、產品及服務調查、統計、研究；
5)
在條例容許之範圍內，直接促銷產品及服務；
6)
處理客戶投訴及查詢；
7)
任何與上述有直接關連之事項。
若客戶未能提供有關資料，本公司可能無法向客戶提供本公司空調設備的售後服務、保養、維修及有關服務。
閣下並同意本公司可以把有關資料提供予以下機構或人士以提供本公司空調設備的售後服務、保養、維修及有關服務：
1)
開利集團內之成員公司；
2)
任何就本公司業務向本公司提供服務的代理人、承包商或其他服務供應商；和/或
3)
任何對本集團負有保密責任的人士。
客戶有權根據《個人資料﹝私隱﹞條例》查詢本公司是否持有其個人資料，並有權取得該等資料的副本及更正任何不準確的資料。以上要求請以書面方式致香港九龍九龍灣臨澤街8號傲騰廣場10樓開利
(香港)
有限公司空調服務部
(請列明閣下的姓名、地址及電話號碼)。本公司於處理有關查詢時，可能會收取合理費用以彌補有關的行政開支。
本公司會使用閣下的姓名、電話號碼、住宅地址及電郵地址，為閣下提供任何有關本公司的產品及服務的市場推廣資訊和/或直接促銷資訊，上述產品及服務包括空調設備、零部件的銷售、售後服務、保養、維修等有關服務。
如果閣下日後不希望收取本公司關於空調產品和服務的直接促銷之宣傳資料，請發電郵至[email protected]，或致函：香港九龍九龍灣臨澤街8號傲騰廣場10樓開利
(香港)
有限公司空調客戶服務部資料保護專員，(請列明閣下的姓名、地址及電話號碼)並註明「不收取任何宣傳資料」，我們將更新公司紀錄，停止使用有關之個人資料進行直接促銷活動，而不收取任何費用。
如果英文和中文版本之間有任何不一致，以英文版本為準。
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